Returns and exchanges

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of receiving your order as long as it is unused. You can return your product for store credit, a different product, or a refund to the original payment method.

If you would like to go with any of the above options please email us at info@collabplanningco.com and we will be sure to respond promptly.

Please note the following exceptions and additional info to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged with the exception of discount codes 
  • Returned items must have no visible signs of wear or use
  • Please also note you will need to pay for the return yourself unless the item is deemed as faulty
  • Once the return is received please allow 5 working days for the money to appear in your account

If you wish to leave feedback (good or bad, all is welcome)  then also feel free to contact us on the above email address. 

 90 Day Warranty

All our items come with a 90 warranty, however if you are past your 90 days please contact us anyway and we will see what we can do. Please remember your item is made from paper therefore it is delicate, it is made to withstand some wear and tear but not excessive bending or pulling.